We stand behind our products and want you to be happy with your purchase. The products we sell, we also use, we have confidence in them, but we know that sometimes things break. If you have any issues with our products, or have any questions or concerns, please click here to contact us.
Rugged Geek Products are covered by a 12 month limited warranty. Full details on this warranty can be found in the back of the User Manual.
To download the latest version of the user manual for your product, click on one of the links below:
To help answer some of the more common questions we get asked we've compiled some FAQ's (Frequently Asked Questions):
What does the INTELLIBOOST Feature do?
The "Intelliboost" feature is a very useful one and one we are quite proud of.
The intent behind it is to make the booster safer to use and also protect the RG500 to ensure a long life. Jump Starter/Booster packs without this feature will simply send power to the cables regardless of what those cables are hooked to. With the "Intelliboost" cables on the Rugged Geek RG500, the cables can be touched together and they won't spark. When you first plug the cables into the RG500, the light on them will alternate red/green. Once you connect the cables to a battery on a vehicle that needs boosting, it will check to ensure the cables are connected to the right polarity (red to positive, black to negative). It will then ensure the draw from the vehicle is proper. Assuming all is good, the light will turn a solid green and you are ready to start your car. The best process to use here is to connect them to your vehicle, turn the vehicle key to accessory (that allows the Intelliboost cables to ensure the draw is proper and there are no shorts), the light will go green, and then start the vehicle.
One huge plus with these cables is that once the vehicle starts, the cables will detect the surge in power going back to the battery (from the vehicle's charging system) and will stop power from going back into the booster pack. This is a strong safety feature as many inferior jump starter/booster packs do not have this protection and with those, if you are not quick to disconnect the pack from the battery after the vehicle starts, it could seriously damage the pack or worse.
This is the safest way to jump start a vehicle.